Created By:	ChloeT	Last Reply:	ChloeT
Priority Level:	[Emergency]	Status:	[Open]
Created:	7 years ago	Last Updated:	7 years ago
Department:	N/A	Replies:	0
Product:	Bras

Bought bras at Haban and returned them immediately. Was told I needed to pay 9.99 return fee. I sent in a check for 9.99 marked balance paid in full. The check was cashed. Then I receive my 1ST STATEMENT a month later that says I have a previous balance of 41.98 minus my 9.99 return fee, plus a 19.98 late fee. Have receive 1 more statement, this one with 14.99 late fee. Customer service just keeps saying Sorry about the inconvenience, however you still had to pay for the bras the first month even if you returned them immediately and the 9.99 fee was due on 5/2/17. How are you supposed to know when they don't even sent out a statement? HABAN - sorry about the inconvenience. The 2 statements we received don't even have dates on them - just the due dates. THEY ARE JUST MAKING THIS STUFF UP AS THEY GO ALONG. COMENITY BANK AND HABAND ARE ONE AND THE SAME! YOU KEEP GETTING CHARGED FOR NOTHING!!!!!!!!!!!!

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